Return Policy

Return Timeframe

All rental items must be returned by the agreed date and time specified in your rental agreement. Late returns may result in additional charges. We recommend scheduling return collection in advance to ensure timely processing.

If you need to extend your rental period, please contact us as soon as possible. Extensions are subject to item availability and may involve additional rental fees. We cannot guarantee that extensions will be possible for all items.

Return Conditions

Items must be returned in the same condition they were received, accounting for normal wear associated with appropriate use. You are responsible for ensuring items are clean, properly packed, and ready for collection at the scheduled time.

Any damage beyond normal wear, loss of items, or excessive cleaning requirements may result in additional charges. We conduct inspections upon collection to assess item condition and identify any issues that need to be addressed.

Please report any damage or issues immediately upon discovery, even if they occur during your rental period. Early reporting helps us address situations appropriately and may prevent additional charges.

Return Shipping Costs

Return shipping and collection costs are typically included in your rental agreement. Our standard service includes delivery and collection, so you generally do not need to arrange return transportation yourself.

If special collection arrangements are required or if items need to be returned to a different location than originally delivered, additional charges may apply. We will discuss any such arrangements and associated costs with you in advance.

Return Process

Our return process is designed to be straightforward and convenient. We schedule collection at a time that works for you, and our team handles all aspects of item retrieval and transportation.

On the scheduled collection date, our team will arrive to retrieve items. We will conduct a brief inspection to verify item condition and completeness. If everything is in order, the return process is complete.

If issues are identified during inspection, we will document them and discuss any necessary charges or actions with you. We aim to handle all situations fairly and transparently.

Non-Returnable Items

Certain items may be designated as non-returnable in specific circumstances, such as items that have been significantly damaged or modified beyond repair. However, such situations are rare and typically involve clear violations of rental terms.

Consumable items or items intended for single-use may also be non-returnable. Any such items will be clearly identified in your rental agreement before the rental period begins.

Legal Requirements and General Provisions

This return policy operates in conjunction with your rental agreement and applicable consumer protection laws. Our policies are designed to comply with relevant legal requirements while maintaining fair and reasonable terms for all parties.

We reserve the right to modify return procedures in exceptional circumstances, such as natural disasters, public health emergencies, or other situations beyond our reasonable control. In such cases, we will communicate changes clearly and work with you to find appropriate solutions.

Order Cancellation Policy

Cancellations must be requested in writing or through our contact channels. Cancellation terms depend on the timing of your request relative to your event date and our preparation schedule.

Cancellations made more than 14 days before your event date may be eligible for a full refund, minus any non-refundable deposits or processing fees specified in your agreement. Cancellations made between 7 and 14 days before the event may be eligible for partial refunds.

Cancellations made less than 7 days before the event date may not be eligible for refunds, as we may have already committed resources and scheduled services. However, we will review each situation individually and work to find fair solutions.

Refund Procedure

If you are eligible for a refund, we will process it using the same payment method you used for the original transaction. Refund processing times vary depending on your payment provider, but typically take 5-10 business days to appear in your account.

Refunds are issued for the rental fees paid, minus any applicable cancellation fees, damage charges, or other amounts specified in your agreement. We will provide a clear breakdown of any deductions when processing refunds.

If you have questions about refund eligibility or processing, please contact us. We are committed to handling refund requests fairly and promptly.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Email: contact@outstandingexclu.world
Phone: +441670787370
Address: The Peth, West Thirston, Felton, Morpeth NE65 9EE, United Kingdom